Income-Tax Department uses the registered contact details (Mobile number & E-mail ID) for all communications related to e-Filing. It is mandatory that one must have valid contact details registered in the e-Filing portal. This article talks about how you can create or update contact details on the Income tax e-filing website, Why should one have updated Contact Details on Income Tax e-Filing Website, Difference between Primary and Secondary Contact Details.
Overview of steps to update contact details on the Income tax e-filing website are as follows.
Income tax e-filing portal has made the lives of innumerable taxpayers hassle-free as it allows online submission of returns, payments, and grievances. One should have correct contact details such as Mobile number and E-Mail Id in Income tax e-filing site so that the communication can be sent to the valid Mobile number and E-mail ID.
It has been noticed that many registered users are not having authenticated contact details in e-Filing or may have provided details of other persons for convenience ex when CA or tax lawyer registers account at Income tax website. This prevents the Department from interacting directly with taxpayers on their personal email and Mobile. Further, it has been observed that in many cases taxpayers are not able to reset their password since the email communication from the Department may be sent to their registered email or Mobile which may be different from the taxpayer’s personal email or mobile.
Income tax website uses Mobile Number and Email Ids for communications including resetting of Password. There are two contact details Primary and Secondary that one can provide in Income Tax E-filing website. Primary Contact Details are mandatory and Secondary Contact details are optional.
Typically a member of the family usually the father files return for himself, his parents, his wife and his adult children. So He can enter his contact details as Primary contact for all members of his family and provide family member as secondary contact of their own income tax website. Or enter family member contact detail as Primary and his as secondary. But in many cases when one who files Income tax return provides his email id and mobile number as Primary contact details and does not provide any login access for the client.
Either Primary or Secondary Contact Details can be used for sending the Alert, SMS, Email, and Notifications. But OTP Pin will be sent to Primary Contact Detail only.
One should provide his own email id and Mobile number as Primary Contact.
One can enter any other person’s email or mobile number as a Secondary Contact.
Primary and Secondary contact details should not be same.
Same Primary contact details can be used for a maximum of 10 taxpayers or assessees.
There are no restrictions number of user accounts linked as Secondary Contact.
If you’ve don’t have access to your Income Tax Department Account because you don’t have the password or you have lost, You can reset your Income Tax Department Password by sending an email to firstname.lastname@example.org with the following details:
You would receive a reply from the income tax dept within 48 hours and then you can reset your password on the income tax e-filing website.
If you are a new user, you need to register yourself on www.incometaxindiaefiling.gov.in. To successfully make an account with Income tax, PAN is the only pre-requisite. Make sure to provide the right mobile number and email ID while you pitch in the details. Our article Registering on next article covers how to register on the website.
Once you enter the details, an activation link will be sent to email id and an OTP will be sent to the mobile number. The new user needs to enter the OTP on the website when he opens the activation link in the mail. This is a two-way authentication process by the Income Tax Department.
If you have entered the contact details for updating but you fail to receive any OTP within a feasible amount of time, click on resend PIN. The PIN's received once will be valid for 24 hours and taxpayers can update their contact details with the same PIN within the stipulated period.
If the PIN's are not verified together within the time limit, the taxpayer will have to follow the above procedure again.